1. Introduction

At PATHWAY BUSINESS SOLUTIONS LIMITED , we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our HR services, or contact us.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name

  • Email address

  • Telephone number

  • Job title

  • Company name

  • Postal address

2.2 Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and interaction data

  • Cookies and tracking technologies

2.3 HR System Data

If you are a client using our HR platforms, we may process:

  • Employee records

  • Attendance and performance data

  • Recruitment information

  • Training and certification details

This data is processed strictly in accordance with your organisation’s instructions.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our HR services

  • Respond to enquiries and support requests

  • Process demo or consultation bookings

  • Improve our website and user experience

  • Send service updates or relevant communications

  • Meet our contractual and legal obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Consent – where you have given clear permission

  • Contract – when processing is necessary to deliver our services

  • Legal obligation – when required by law

  • Legitimate interests – for business operations that do not override your rights

5. Sharing Your Information

We may share your data with:

  • Trusted service providers (e.g., cloud hosting, IT support)

  • Professional advisers (e.g., legal, financial)

  • Authorities when legally required

All third parties are required to safeguard your data and use it only as instructed.

6. Data Storage and Security

We take appropriate technical and organisational measures to keep your data secure, including:

  • Encrypted data transmission

  • Secure access controls

  • Regular security assessments

  • Data minimisation practices

Your information is stored within the UK or in approved locations that meet UK data protection standards.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
Specific retention periods may vary depending on the type of data processed.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request corrections

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve functionality and provide a better user experience. You can manage or disable cookies via your browser settings.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a data request, please contact:

Email: info@pathwaybusinesssolutions.co.uk

Phone: 07804457340

Address:Advanced House, Wesley Square, Hartlepool TS24 8BX

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.